Maxxed Help Center: Withdrawals

How do I make a withdrawal?

Open your wallet and choose Withdraw. Pick the coin and network. Paste the address you're sending to.

Check two things before you confirm. The network matches the receiving address. The address is exactly right. Withdrawals are final once submitted. For XRP, include the destination tag if your receiving platform requires one.

The fee and the exact amount you'll receive are shown before you confirm.

Where is my withdrawal?

Once you request a withdrawal, it's processed and sent to the network. Most go out within minutes.

The transaction hash is in your Transactions. Paste it into a blockchain explorer to track it on the network in real time.

If the explorer shows it confirmed but your wallet looks empty, check the network and address on the receiving side. That's the usual cause. If a withdrawal fails, the funds return to your balance.

Still stuck? Message us with the withdrawal transaction ID and we'll take it from there.

Why can't I withdraw yet?

Rollover. Your deposit needs to be wagered once before withdrawing.

Bonus wagering. Some bonuses carry a wagering requirement that completes before the bonus balance can be withdrawn. Welcome Pack winnings carry none and are yours to withdraw.

Not sure which applies? Message us and we'll tell you exactly where you stand.

Why was my withdrawal rejected?

A rejected withdrawal means the funds stayed in your balance. Nothing left your account.

Some rejections you can fix yourself: wagering or rollover wasn't complete when you submitted, the address didn't validate for the network you chose, an XRP destination tag was missing, or your balance changed after you submitted. If one of these applies, sort it and submit the withdrawal again.

If none of these apply, message us with the withdrawal transaction ID and we'll take it from there.

I sent to the wrong address

Message us immediately with the withdrawal transaction ID. Mark it urgent. If it hasn't been sent yet, there's a window to stop it.

Once it's on the blockchain, no one can reverse it. Read the address twice, every time.